Return & Refund Policy

Return & Refund Policy

30-Day Satisfaction Guarantee

SkinLume stands behind the quality of our products and your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return it within 30 calendar days of delivery for a refund or exchange, subject to the conditions below.

Eligibility for Returns

- The product must have been purchased directly from www.skinlume.shop.

- Return requests must be made within 30 calendar days from the date of delivery.

- Items may be opened and lightly used. However, we reserve the right to reject returns that are excessively used or damaged due to misuse.

How to Initiate a Return

To request a return, contact us at returns@skinlume.shop with your order number and reason for return. We will respond with return instructions and, if applicable, a prepaid shipping label.

Refunds and Exchanges

- Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

- For items returned due to our error (e.g., wrong item, defective product), we will provide a full refund and cover return shipping costs.

- Exchanges for the same item are subject to availability. If unavailable, a full refund will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.

Non-Returnable Items- Gift cards or promotional items.

- Final sale merchandise or clearance items.

- Products not purchased directly from www.skinlume.shop.

Legal Compliance

This return policy complies with all applicable consumer protection laws in the United States, including the laws of the State of Florida and Californias Consumer Legal Remedies Act.